Privacy Policy

Durham University Retail Office is committed to protecting your privacy.

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep information about you securely and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

As such, we will never rent or sell your information to third parties, nor will we mis-use such information in any other way.

All personal information we collect from you is voluntarily supplied in the course of placing your order and / or making your enquiry, and is required to fulfil the order, provide effective customer service and respond to your enquiries - in accordance with the Data Protection Act 1988.

Collected personal information might include (but is not limited to): your name; your address; your contact telephone number; your email address; your order details; your credit / debit card details; details of the enquiry.

Your information will only be used for the following purposes:

  • Processing your orders;
  • For statistical or survey purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • And, if you consent, to notify you of products or special offers that may be of interest to you.

By using this website and placing orders, you agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should also note that portions of data supplied to us in the course of using the website and placing an order will be securely passed to third parties who act on the University’s behalf to carryout these services. In particular, one company manages the presentation of products, registers online users and processes your order details. The University supplies it with a list of all active email addresses for staff, students and alumni for the purpose of validating the University status (if any) of new and registered users, and to make special products and promotions available to qualified users. In addition the University contracts with parcel carriers and an online payment service provider. The passing on of customer data in this way is necessary to the proper fulfilment of the order.

When you create a shopping account while ordering online you will be given the option to receive information from Durham University by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, please ensure that you tick the appropriate box as you go through the registration process. You may also unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, by e-mailing us at or telephoning us on 0191 334 9357.

We use Cookies to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping basket at any time - if you do not accept Cookies you will be unable to use this Website.

Accepted cards: Mastercard, Visa, Maestro, Solo, Visa Debit, American Express