Contact Us


If you are having any problems placing an order, have a query relating to your order, would like to give feedback on our site, or would like advice on our products, please contact our friendly Retail Team in one of the following ways:

By Email

Contact us at or fill out the form below; we aim to respond to all emails within 48 hours.

By Telephone

Call our Retail Team on 0191 334 9357 +44 (0) 191 334 9357 if calling from overseas, anytime between 8.15am - 5.45pm, Monday-Friday.

By Post

Write to: Retail Office, The Mountjoy Centre, Durham University, Maple Block, Durham, United Kingdom, DH1 3LE.

Contacting our Shops

Please use any of the above methods of contact for queries relating to purchases made in one of our shops.