I am writing this blog entry just after returning to the office from a session of the Leadership and management course I am enrolled on. Despite being a little warm and out of breath after a power walk up the hill, it has left me feeling really positive. I have so far completed two of the eight sessions and have found them both informing and inspiring. As I said in my previous post, for me, the best thing about being an intern is the opportunity it provides to develop personally and professionally. Today's course was about how we act towards other members of staff and students who we come into contact with on a daily basis, the service we provide and receive. We all enjoy receiving a high level of customer service wherever we go; therefore it is important that we are also willing to provide the very best.
The session ended with a presentation by Catherine Olley, the Accommodation and Commercial Services Continuous Improvement Manager. Catherine's talk really made me think about the way in which we interact with each other daily and how the smallest thing, such as offering a smile and a warm hello, can make the biggest difference. ... read more